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Department: MSc Business Administration
Module Description: The purpose of this module is to develop a clear understanding of the topics of operations management and their interrelationship, based on theory and illustrated with real-life case studies. The module discusses and compares critical topics in service and production operations management such as process design, performance management, capacity management and supply chain management, among others.
- Anupindi, R., Chopra, S., Deshmukh, S. D., Van Miegham, J. A. and Zemel, E. (2014). Managing business process flows: principles of operations management. 3rd edn. Upper Saddle River, NJ: Pearson Prentice Hall.
- Chopra, S. and Meindl, P. (2016). Supply chain management: strategy, planning and operation. 6th edn. Prentice-Hall.
- Nahmias, S. (2015). Production and operations analysis. 7th edn. McGraw-Hill.
- Rainbird, M. (2004). A framework for operations management: the value chain. International Journal of Operations and Production Management, vol. 34(3/4), pp. 337–345.